Frequently Asked Questions
- How much will shipping cost?
For shipping related inquiries please visit our Shipping & Handling page.
- How do I store caviar?
The ideal temperature for storing caviar is 28° – 34° F to preserve optimal quality. This is best achieved by keeping it on ice in your refrigerator. Unopened, caviar will last 4 to 6 weeks. Once opened, enjoy your caviar within 3 days.
In the unlikely event you will not finish your caviar in one sitting and need to store it, we recommend gently placing a layer of plastic wrap on the surface of the caviar before applying lid. This will minimize the caviar’s contact with air and increase its shelf life. Although sturgeon caviar is best not frozen, whitefish, salmon and trout caviars freeze nicely.
- Will you ship to PO Boxes?
No delivery to PO Boxes or APO/FPO. Sorry for any inconvenience!
- Do you ship internationally?
At this moment we provide shipping only within continental United States.
- Do you deliver on Saturdays?
Saturday delivery is available for additional fee of $20. Order must be placed before 3pm Friday. For more information regarding shipping, please visit our Shipping & Handling page.
- Will my order stay fresh during shipping?
Bond is committed to delivering safe, fresh products. To ensure this, we are continually improving our unique packaging system. We use fully insulated temperature-retaining system that keeps all contents cool. This technology retains products’ temperatures for a full 24 hours in air temperatures up to 105 degrees Fahrenheit, and for full 48 hours in air temperatures of up to 90 degrees. We proudly guarantee that all food products you receive from Bond are just as fresh as when they left our facilities.
- What if I'm not satisfied with the product I received?
Customer Service Department
204 28th Street.
Brooklyn, New York 11232
(877) 266-3228 during regular business hours, or email us at email@example.com
- Can Bond cater my event?
We will be more than happy to be a part of your special event, hear out your unique requests and organize catering for you. Reach us out at firstname.lastname@example.org